Privacy policy

• Contact Data – We may collect personal and/or business contact information including your first name, last name, mailing address, telephone number, fax number, email address and other similar data and identifiers.
• Payment Data – We collect information necessary for processing payments and preventing fraud, including credit/debit card numbers and other related billing information.
• Account Data – We collect information such as how you purchased or signed up for NeoX , your transaction, billing and support history, the NeoX you use and anything else relating to the account you create.
• Location Data – We collect geolocation data when you enable location-based or when you choose to provide location-related information during product registration or when interacting with our website.
• Security Credentials Data – We collect user IDs, passwords, password hints, and similar security information required for authentication and access to NeoX accounts.

• Device Data – We collect information about your computer, printer and/or device such as operating system, firmware, amount of memory, region, language, time zone, model number, first start date, age of device, device manufacture date, browser version, device manufacturer, connection port, warranty status, unique device identifiers, advertising identifiers and additional technical information that varies by product.
• Application Data – We collect information related to NeoX applications such as location, language, software versions, data sharing choices and update details. In cases where we incorporate technologies from third parties, data may be shared between the third party and NeoX and appropriate notice will provided at the application level.
• Website Browsing Data – We collect information about your visits to and your activity on our NeoX websites, applications or websites “powered by” another company on our behalf including the content (and any ads) that you view and interact with, the address of the website from which you arrived and other clickstream behavior (such as the pages you view, the links you click or which items you've added to your shopping basket). Some of this information is collected using cookies, web beacons embedded web links and similar technologies. To learn more, read Use of Cookies.

If you live in USA APEC Cross Border Privacy Rules, Binding Corporate Rules and Privacy Shield programs, NeoX entities are contractually bound to comply with our privacy requirements. Furthermore, our privacy guidelines are communicated to our NeoX employees on an annual basis as part of our mandatory trainings.

Where the international privacy programs identified above do not apply, when you agree to accept NeoX's Privacy Policy when registering a product or for service, creating an account, or otherwise providing us with your personal data, you consent to the transfer of your personal data throughout the global NeoX network of entities.

We may also share your personal data with: (i) credit reference and fraud prevention agencies; (ii) debt collection agencies (for outstanding debts with us); or (iii) insurance providers if you have purchased an insurance policy through us (e.g. Care Packs). If you choose to provide personal data to the other companies, that personal data will be handled according to the privacy policy of those companies, which may differ from NeoX's policies and practices.

Circumstances may arise where, whether for strategic or other business reasons, NeoX decides to sell, buy, merge or otherwise reorganize businesses. In such transactions, we may disclose or transfer your personal data to prospective or actual purchasers or receive personal data from sellers. Our practice is to seek appropriate protection for your personal data in these types of transactions.

We may also share your personal data when we believe, in good faith, that we have an obligation to: (i) respond to duly authorized information requests of law enforcement agencies, regulators, courts and other public authorities, including to meet national security or other law enforcement requirements; (ii) comply with any law, regulation, subpoena, or court order; (iii) investigate and help prevent security threats, fraud or other criminal or malicious activity; (iv) enforce/protect the rights and properties of NeoX or its subsidiaries; or (v) protect the rights or personal safety of NeoX, our employees, and third parties on or using NeoX property when allowed and in line with the requirements of applicable law.

We do not, and will not, sell personal data to third parties. We do permit third parties to collect the personal data described above through our and share personal data with third parties for business purposes as described in this Privacy Policy, including but not limited to providing advertising on our and elsewhere based on users’ online activities over time and across different sites, , and devices (so-called “interest-based advertising”). The information practices of these third parties are not covered by this Privacy Policy.

We obtain information through partners, vendors, suppliers and other third parties. The parties from whom we obtain information are typically corporate enterprises (although some may also be educational or public enterprises) and they may be located in any of the locations in which we do business. These enterprises largely fall into the following categories: Advertising and marketing companies, data set and information vendors, public database providers, social media platforms, partners, providers of products or , hosts or vendors at events or trade shows, research partners, enterprises that deploy the NeoX or third party offerings that include NeoX . We take steps to confirm that information we receive from these third parties has been collected with your consent or that these parties are otherwise legally permitted to disclose your personal information to us. We might also obtain information through a partner, or co-create datasets with a partner, as part of our business operations. This kind of data is used for work like improving algorithms and data models, product testing and improvement, enhancing existing products and developing new capabilities and features. In some cases we combine personal information about individuals that we receive from multiple sources, including directly collected from you or through your use of the NeoX®.

We collect information about how you interact with our website and some NeoX through the use of cookies, pixel tags, and similar technologies. Please view our NeoX Cookies for more information on our use of cookies and similar technologies, how you can manage cookies and how we respond to Do Not Track signals.

We use information that we collect for lawful purposes associated with the growth, maintenance and management of our business while also respecting your privacy. These uses include our internal operations and administration, communicating with you and fulfilling your requests for the NeoX , for advertising and marketing, to monitor and maintain functionality and security of NeoX and to improve, develop, enhance and otherwise provide the NeoX.
Expand the sections below to learn more.

If you are in the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, where we have a legal obligation to do so or where the processing is in our legitimate interests (such as processing for administrative purposes, direct marketing, product development or improvement, preventing fraud or criminal acts and in support of information security) and not overridden by your data protection interests or fundamental rights and freedoms.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the time of collection. We will also tell you whether the requirement for that information is mandatory and explain any consequences to you if you do not provide the information.

Similarly, if we collect and use your personal information based on our legitimate interests (or those of any third party), we will take reasonable steps to provide clear notice and describe our legitimate interests.

NeoX Technology is the Data Controller of all personal information collected in the EEA, except where a supplemental Privacy Policy says otherwise. The contact details for NeoX please email us at this address hello@neoxhub.com.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information for any specific processing activity, please email us at this address hello@neoxhub.com.

We work through our affiliates to provide some of the NeoX . We also work with authorized suppliers and business partners. When we share your personal information with these companies, we put in place appropriate measures to limit the use of your information only for legal and authorized purposes that are consistent with this Privacy Policy, as well as appropriate confidentiality and security measures. For example, we rely on affiliates and partners, such as our resellers, to complete a purchase transaction or provide NeoX , such as support, that you have requested.

We also share information with third parties for advertising and marketing; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of NeoX; and to protect our legal rights.

We occasionally have relationships with third parties that are not suppliers or vendors but are working with us to offer certain opportunities such as sweepstakes, contests, and similar promotions, to enable joint products or research studies, or to facilitate like message boards, blogs or other shared platforms. In these cases, additional terms or Privacy Policys may be provided. For third parties or uses not described in this Notice, we share your information only with a lawful basis to do so.

We may disclose personal information to collaboration partners to conduct research to improve our technology, or the use of our technology, in various fields of study and to identify new uses or design new products.

NeoX may disclose your personal information to any other person or entity where you consent to the disclosure.

NeoX respects your rights in how your personal information is used and shared. You may request access or corrections to your personal data and make choices about the kinds of marketing materials you receive (or choose not to receive marketing from NeoX at all). If you are in Europe, you may have additional rights under the GDPR. Additional choices and rights may be available to you depending on which NeoX you use.
Expand the sections below to learn more.

If you would like to correct or update your personal information, or to request access to or deletion of your personal information, you may contact us email us at this address hello@neoxhub.com. If you request a change to or deletion of your personal information, please note that we may still need to retain certain information for recordkeeping purposes, and/or to complete any transactions that you began prior to requesting such change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the personal information provided until after the completion of such purchase or promotion). Some of your information may also remain within our systems and other records where necessary for compliance with applicable law.

At your request and where the law requires us to do so, we will confirm what personal information we hold about you. You may also have a legal right to obtain a copy of your personal information. You can email us at this address hello@neoxhub.com. We may charge a processing fee for this service where permitted by law and we will require evidence of your identity before fulfilling your request.

If you are in the EEA, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. You can exercise these rights by email us at this address hello@neoxhub.com.

Similarly, if we have collected your personal information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect (1) the lawfulness of any processing we conducted prior to your withdrawal, or (2) processing your personal information under other legal bases.

If you believe we are using your personal information in a way that is inconsistent with this Privacy Policy or for more information about your rights, contact your local data protection authority (contact details for data protection authorities in the European Economic Area are available here.)

The NeoX are designed to provide reasonable and appropriate administrative, technical and organizational security measures to protect your personal information against risks such as temporary or permanent loss, destruction, and unauthorized or unlawful access, alteration, use or disclosure. We require our suppliers and vendors to apply similar protections when they access or use personal information that we share with them. Users of NeoX must also do their part in protecting the data, systems, networks, and service they are utilizing. No technology, data transmission or system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that your password to any NeoX account has been compromised), please email us at this address hello@neoxhub.com.

We comply with the Children’s Online Privacy Protection Act in the United States, and similar laws around the world, where applicable to NeoX. We do not knowingly collect personal information from minors without proper consent from a parent or legal guardian. If you believe that we may have collected personal information from a minor without the requisite consent, please email us at this address  hello@neoxhub.com For these purposes, we define a "minor" to mean an individual who is under the age of majority in the territory in which they are resident.

Minors, or their legal guardians, may change or revoke the consent choices previously made or request access to or removal of any personal information that they have provided or posted to NeoX sites by contacting us using the information in the please email us at this address hello@neoxhub.com. Within thirty days of such a request (unless another period is provided by law) NeoX will anonymize, or remove from public view such content unless legally required to retain such content or information.

We retain personal information for the period necessary to: Provide requested NeoX, as needed to comply with legal obligations (e.g. maintaining opt-out lists to fulfill advertising and marketing choices or to comply mandatory record retention or legal hold requirements), as agreed in an individual consent, to resolve disputes, and to otherwise fulfill the purposes, rights and obligations outlined in this Privacy Policy. Retention periods can vary significantly based on the type of information and how it is used and our retention periods are based on criteria that include legally mandated retention periods, pending or potential litigation, our NeoX property or ownership rights, contract requirements, operational directives or needs, and historical archiving. When personal information is removed from our systems, it will be deleted or destroyed using appropriate security protocols so that it cannot be reconstructed or read.

This Privacy Policy does not address, and we are not responsible for, the policies and practices of third parties or other organizations that are not operating on NeoX’s behalf, including policies and practices related to privacy and security, data collection, processing, use, storage, and disclosure. This includes: (a) any third party operating any site or service to which the NeoX link – the inclusion of a link on the NeoX does not imply endorsement of the linked site or service by us or by our affiliates; or (b) any app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer (such as Facebook, Apple, Google, Microsoft, LinkedIn, etc.) - including any personal information you disclose to other organizations through or in connection with the NeoX or our corporate Social Media Pages.

We may change this Privacy Policy from time to time so it accurately reflects our practices, the NeoX and legal requirements. The “Last Revised” section at the top of this Notice states when this Privacy Policy was last amended and we update this date each time a revision is posted. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the NeoX. You should check back regularly to stay informed of our privacy practices.

If any change to our Privacy Policy materially affects the use of your personal information, we use reasonable efforts to notify you in advance, such as by sending an email or posting a prominent notice of the changes on our website, and give you a reasonable period of time to object to any changes. In some cases, objecting to changes may affect the availability or functionality of the NeoX available to you. We will treat your continued use of the NeoX after the effective date of any updated Privacy Policy as your acceptance of the changes we have made. However, we will seek your affirmative consent to any material changes in our use of your personal information as described in an updated Privacy Policy if and where this is required by applicable data protection laws.

We encourage you to periodically review this Privacy Policy to stay informed about how we collect, use, and share personal information.

If you have questions or concerns about NeoX's privacy practices or to exercise any of your rights and choices as described in this notice, you can select the appropriate link below:

• To exercise your privacy rights such as accessing, deleting or changing your personal information , please email us at this address hello@neoxhub.com.
• To ask a question please email us at this address hello@neoxhub.com.
• To file a privacy complaint, please email us at this address hello@neoxhub.com.

You may also contact NeoX by postal mail at the addresses below. Please include your contact information and a detailed description of your privacy request or privacy concern.

CENTRE, KIN TAI ST., TUEN

MUN, N.T.

HONG KONG
hello@neoxhub.com.

To contact the NeoX please email us at this address hello@neoxhub.com.